TrustRadius Insights
Keatext is a versatile tool that offers organizations a range of use cases to enhance their customer experience efforts. Users have …
Starting at $550 per month
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What is Keatext?
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.Keatext…
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Pricing
Basic
$550
Cloud
per month
Pro
$999
Cloud
per month
Enterprise
1650+
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://keatext.ai/en/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $550 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Keatext?
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.
Keatext helps users to:
Keatext helps users to:
- Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from customer data
- Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
- Automate how customer intelligence is generated: Uncover customer insights that can be acted on without heavy lifting
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext states its customers include companies in over 10 industries including Lenovo, Intuit, and Intelcom. The platform helps clients not only to improve their customer experience KPIs, but also to help their organizations to become more customer-centric.
Keatext Features
Customer experience management Features
- Supported: Multi-channel customer feedback collection
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: Churn risk scoring
- Supported: AI-powered recommendations
Keatext Screenshots
Keatext Video
Introducing Keatext
Keatext Integrations
Keatext Competitors
Keatext Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, French, Spanish, Arabic |
Keatext Downloadables
Frequently Asked Questions
Keatext starts at $550.
The most common users of Keatext are from Mid-sized Companies (51-1,000 employees).
Keatext Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews and Ratings
(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Keatext is a versatile tool that offers organizations a range of use cases to enhance their customer experience efforts. Users have praised the simplicity and ease of implementation when utilizing Keatext for their customer feedback analysis needs. With its ability to interpret comments and opinions in multiple languages, Keatext enables businesses to gain insights into customer sentiments and trends, providing valuable information to improve marketing strategies. Additionally, the tool allows users to block certain comments for more focused analysis.
By analyzing thousands of chat conversations, support tickets, and call transcripts, Keatext provides organizations with a comprehensive view of customer issues, likes, expectations, and requests. The GUI platform and dashboard offered by Keatext make it convenient for users to manage user feedback and helpdesk tickets efficiently. For real-time assistance, Keatext also provides integrated live chat support.
Integration with popular platforms like Zendesk and survey websites enhances user feedback management capabilities. Tickets can be easily categorized using tags for seamless organization, while detailed reports and chart analysis assist in identifying and managing issues and resolutions effectively. Leveraging machine learning and natural language processing techniques, Keatext determines the positive and negative aspects of customer comments with precision.
Furthermore, Keatext seamlessly integrates with Salesforce, allowing for easy import of customer data. By streamlining the analysis of massive volumes of multi-channel comments from survey questions and social media posts, Keatext delivers actionable insights that can drive improvements in customer satisfaction. Integration with leading survey platforms like SurveyMonkey and SurveySparrow further expands the tool's versatility in capturing diverse customer feedback sources. Overall, Keatext empowers organizations to assess customer happiness, detect emerging patterns, track the impact of actions or events on customers, and optimize their overall customer experience strategy.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
January 25, 2022
Keatext is useful in improving the process of data analysis and extraction in seconds.
I have had the opportunity to use Keatext countless times thanks to the recommendation of a colleague. From the beginning, the implementation of the tool was really simple, it can be used in many ways to improve marketing strategies, such as monitoring sentiments and trends.to understand customers through the interpretation of comments and opinions (comments can be interpreted in several languages and even blocked) also the analysis and understanding of surveys, emails, and calls.
- You can detect or analyze feelings in French, Italian, Arabic, and English.
- You can classify text and comments in different languages.
- Easy to use for both professionals and non-professionals.
- Use analytics to gain deep insight into what's happening on social media platforms.
- Simple interface.
- Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service.
- Easy to use.
- It's easy to import data and analyze it.
- It's easy to integrate Keatext with Salesforce.
- It offers services to improve customer service of very high quality.
90%
9.0
- Processing data is one of the great benefits of Keatext, it can be through social networks, calls, or surveys. No matter what source the information comes from, Keatext helps you know right away when you have an emerging customer service issue.
It is easier to use, analyze data in seconds and extract the most important data from any content. Integrating it with other platforms is easy and offers support for multiple languages including Arabic.